Returns Policy

At Veil and Vogue, we take pride in providing you with high-quality clothing that we hope you will adore. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free returns policy to ensure your satisfaction.

Conditions for Returns:

1. Return Postage Cost: The cost of return postage is the responsibility of the buyer. We recommend using a reliable shipping method with tracking to ensure your return reaches us safely. Please keep proof of postage.

2. Condition of Items: To be eligible for a return, items must be in their original condition. This means they must be unworn, unwashed, and free from any signs of perfume, makeup, or alterations. We kindly request that you return items in the same condition as you received them, with all tags and packaging intact.

3. Timeframe: Returns must be initiated within 14 days of the delivery date. Please ensure that you contact us and ship the item back to us within this timeframe.

4. Exclusions: Please note that sale items are final and not eligible for returns. We apologize for any inconvenience this may cause.

How to Initiate a Return:

1. Contact our customer service team at contact@veilandvogue.co.uk to inform them of your intention to return the item.

2. Package the item securely, including all original tags and packaging.

3. Once we receive your return and inspect the item to ensure it meets our return criteria, we will process your refund or exchange, as per your preference.

Refunds:

• Refunds will be processed using the same payment method used for the original purchase.

Exchanges:

• If you would like to exchange an item, please specify the replacement item you wish to receive. If the replacement item is of a higher value, you will be responsible for paying the price difference.